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Returns Policy

returns policy an unrecognizable woman carrying boxes and entering post office

We Offer A 30 Day No Quibble Returns Policy From The Date That You Receive Your Order, Provided That The Goods Are Returned In A Saleable Condition.

Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

In the first instance please contact us using the form at the bottom of the page to start the returns policy

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Original Earthwear Returns Address

Please send any returns to the following address:

Original Earthwear, 8 Katumba Road, Villa Roseto, Sunninghill, Sandton, Gauteng 2129. South Africa

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns & Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Original Earthwear

Contact us at [email protected] for questions related to refunds and returns.

Use the contact form below

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    Customer Reviews

    Original Earthwear

    Customer Reviews

    Mary Antonella - Saskatoon, Canada 14/10/2021

    TrustPilot
    I ordered two pairs of boots both fit very well sizes are spot on,

    Will defenitly be ordering again, The service and feedback are very good the store keeps you updated on your order with a tracking number and follow up communications.

    Well done

    Mary

    Isabella Harper, Chicargo, USA 01/10/2021

    TrustPilot
    Have to say this store has some very nice items, I would like to say thank you for the very fast service I had my delivery within a few days .

    Highly recommend

    Isabella

    Jackie Mcdonald - Fife, Scotland 14/10/2021

    Google
    The clothes and boots I ordered were delivered before schedule time was very surprised,
    All fit well, good quality and very good value for money.

    Will defently be ordering next month at pay day!

    Jackie

    Lucija Kovačević - Zagreb, Croatia 14/09/2021

    Google
    Bio sam zaprepašten koliko brzo je dostava gležnjača koje sam naručila stigla vrlo brzo!

    Preporučam da je ovu trgovinu bilo vrlo lako naručiti i super brzo

    Hvala vam

    Lucija

    Giulia Florentino - Milan, Italy 28/07/2021

    TrustPilot
    Contento! Contento! Contento!

    I bei vestiti che ho ordinato mi stanno tutti molto bene

    Consiglio vivamente il negozio

    Consegna super veloce

    Giulia :)

    Fayette Toussaint - Lyon, France 23/07/2021

    TrustPilot
    Service absolument superbe et livraison rapide,
    Deux robes commandées et les deux vont bien

    très très content :)
    Fayette

    Hilda Van Wyk - Durban, South Africa 18/06/2021

    TrustPilot
    Superb customer service
    Affordable clothing
    Fast delivery
    Very pleased with my items.

    Totally recommended!!

    Hilda

    Magda Muller - Cape Town, South Africa 16/04/2021

    Google
    I ordered two items one was not the correct size so i contacted the store and they offerd me a replacment item or a full refund , the replacment item arrived very quickly and was a perfect fit.

    Very Happy
    Great customer service!

    Magda

    Amanda Holsworth - North London, Uk 14/04/2021

    Google
    Goods arrived ontime all fits well
    very happy
    Recommend
    Amanda

    Jenny Freedom- Bristol, Uk 11/04/2021

    Google
    I cannot express how very happy I am with the service from this store. I ordered a nice dress and it was delivered well before the scheduled time.
    The quality of the Maxi dress is superb I choose a size bigger than normal as per the advice given to me from the store a perfect fit!!
    Will defently be buying again from here
    Thank you Original Earthwear
    Love
    Jenny