Thursday 9th December 2021

Refund and Returns Policy

Returns Policy

We Offer A 30 Day No Quibble Returns Policy From The Date That You Receive Your Order, Provided That The Goods Are Returned In A Saleable Condition.

returns policy an unrecognizable woman carrying boxes and entering post office

Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

In the first instance please contact us using the form below to start the returns policy

    Eligibility

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted:

    • Book with obvious signs of use
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

    357 Aleta Street

    Raslouw,

    Centurion,

    Gauteng

    0157.

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Returns

    To return your product, you should mail your product to:

    357 Aleta Street

    Raslouw,

    Centurion,

    Gauteng

    0157

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Contact us at [email protected] for questions related to refunds and returns.

    Use the contact form below

      DEAL WEEK

      SUBSCRIBE AND GET 15% OFF YOUR NEXT ORDER! OFFER ENDS SOON - DON’T MISS OUT!

      We don’t spam! Read our privacy policy for more info.

      Select your currency
      USD United States (US) dollar

      Customer Reviews

      Original Earthwear

      Customer Reviews

      Mary Antonella - Saskatoon, Canada 14/10/2021

      TrustPilot
      I ordered two pairs of boots both fit very well sizes are spot on,

      Will defenitly be ordering again, The service and feedback are very good the store keeps you updated on your order with a tracking number and follow up communications.

      Well done

      Mary

      Isabella Harper, Chicargo, USA 01/10/2021

      TrustPilot
      Have to say this store has some very nice items, I would like to say thank you for the very fast service I had my delivery within a few days .

      Highly recommend

      Isabella

      Jackie Mcdonald - Fife, Scotland 14/10/2021

      Google
      The clothes and boots I ordered were delivered before schedule time was very surprised,
      All fit well, good quality and very good value for money.

      Will defently be ordering next month at pay day!

      Jackie

      Lucija Kovačević - Zagreb, Croatia 14/09/2021

      Google
      Bio sam zaprepašten koliko brzo je dostava gležnjača koje sam naručila stigla vrlo brzo!

      Preporučam da je ovu trgovinu bilo vrlo lako naručiti i super brzo

      Hvala vam

      Lucija

      Giulia Florentino - Milan, Italy 28/07/2021

      TrustPilot
      Contento! Contento! Contento!

      I bei vestiti che ho ordinato mi stanno tutti molto bene

      Consiglio vivamente il negozio

      Consegna super veloce

      Giulia :)

      Fayette Toussaint - Lyon, France 23/07/2021

      TrustPilot
      Service absolument superbe et livraison rapide,
      Deux robes commandées et les deux vont bien

      très très content :)
      Fayette

      Hilda Van Wyk - Durban, South Africa 18/06/2021

      TrustPilot
      Superb customer service
      Affordable clothing
      Fast delivery
      Very pleased with my items.

      Totally recommended!!

      Hilda

      Magda Muller - Cape Town, South Africa 16/04/2021

      Google
      I ordered two items one was not the correct size so i contacted the store and they offerd me a replacment item or a full refund , the replacment item arrived very quickly and was a perfect fit.

      Very Happy
      Great customer service!

      Magda

      Amanda Holsworth - North London, Uk 14/04/2021

      Google
      Goods arrived ontime all fits well
      very happy
      Recommend
      Amanda

      Jenny Freedom- Bristol, Uk 11/04/2021

      Google
      I cannot express how very happy I am with the service from this store. I ordered a nice dress and it was delivered well before the scheduled time.
      The quality of the Maxi dress is superb I choose a size bigger than normal as per the advice given to me from the store a perfect fit!!
      Will defently be buying again from here
      Thank you Original Earthwear
      Love
      Jenny