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Shipping & Delivery Policy

This shop has committed to climate friendly delivery; All emissions are neutralised through carbon offsetting projects

Carbon Offsetting Globe cart

If you choose to make your purchase CO₂ok, you will pay a tiny extra amount upon purchase. 💚

Green Truck cart

This CO₂ reduction matches the emission of your purchase – your purchase is climate neutral! 💚

Free Worldwide Shipping Is Available Storewide

To our customers,
Thanks for your support on Original Earthwear

shipping & delivery policy woman with delivery van

Please read our shipping & delivery policy

Please accept our sincere apology, if delay, or other issues happens to your shipment recently. 
Since the COVID-19 has not been controlled effectively, the international logistic is taking steps beyond our expectation, The logistic efficiency is much slower than usual, especially in Europe.

Please be aware that your order may take more time to delivery than usual. Thanks for your support and patient.

Shipping & Delivery Policy

What Is The Cost Of Delivery?

We offer free delivery and shipping worldwide

How Is My Parcel Being Delivered?

Europe – Orders should arrive within 10-14 working days (excluding day of dispatch).

USA and Canada – Orders should arrive within 10-14 working days (excluding day of dispatch)

Rest of the World – Orders should arrive within 10-30 working days (excluding day of dispatch)

Customs Duty & Taxes

When ordering the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country.

The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country. as per our delivery policy

Additional charges for customs clearance must be fulfilled by the recipient.

Original Earthwear has no control over these charges, nor can Original Earthwear predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded.

Customs Policies

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges.
  • Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.


If you have any questions regarding our shipping & delivery policy or your international order, please contact us using the form below



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    Customer Reviews

    Original Earthwear

    Customer Reviews

    Mary Antonella - Saskatoon, Canada 14/10/2021

    I ordered two pairs of boots both fit very well sizes are spot on,

    Will defenitly be ordering again, The service and feedback are very good the store keeps you updated on your order with a tracking number and follow up communications.

    Well done


    Isabella Harper, Chicargo, USA 01/10/2021

    Have to say this store has some very nice items, I would like to say thank you for the very fast service I had my delivery within a few days .

    Highly recommend


    Jackie Mcdonald - Fife, Scotland 14/10/2021

    The clothes and boots I ordered were delivered before schedule time was very surprised,
    All fit well, good quality and very good value for money.

    Will defently be ordering next month at pay day!


    Lucija Kovačević - Zagreb, Croatia 14/09/2021

    Bio sam zaprepašten koliko brzo je dostava gležnjača koje sam naručila stigla vrlo brzo!

    Preporučam da je ovu trgovinu bilo vrlo lako naručiti i super brzo

    Hvala vam


    Giulia Florentino - Milan, Italy 28/07/2021

    Contento! Contento! Contento!

    I bei vestiti che ho ordinato mi stanno tutti molto bene

    Consiglio vivamente il negozio

    Consegna super veloce

    Giulia :)

    Fayette Toussaint - Lyon, France 23/07/2021

    Service absolument superbe et livraison rapide,
    Deux robes commandées et les deux vont bien

    très très content :)

    Hilda Van Wyk - Durban, South Africa 18/06/2021

    Superb customer service
    Affordable clothing
    Fast delivery
    Very pleased with my items.

    Totally recommended!!


    Magda Muller - Cape Town, South Africa 16/04/2021

    I ordered two items one was not the correct size so i contacted the store and they offerd me a replacment item or a full refund , the replacment item arrived very quickly and was a perfect fit.

    Very Happy
    Great customer service!


    Amanda Holsworth - North London, Uk 14/04/2021

    Goods arrived ontime all fits well
    very happy

    Jenny Freedom- Bristol, Uk 11/04/2021

    I cannot express how very happy I am with the service from this store. I ordered a nice dress and it was delivered well before the scheduled time.
    The quality of the Maxi dress is superb I choose a size bigger than normal as per the advice given to me from the store a perfect fit!!
    Will defently be buying again from here
    Thank you Original Earthwear